I'd like to check in.
我想办理入住。
Do you have a reservation?
您有预订吗？
I booked a room under the name Smith.
我用史密斯的名字预订了房间。
May I see your ID and credit card?
可以看一下您的身份证和信用卡吗？
Here's your room key.
这是您的房卡。
Your room is on the 5th floor.
您的房间在5楼。
The elevator is to your left.
电梯在您的左侧。
What time is check-out?
几点退房？
Check-out time is at 12 noon.
退房时间是中午12点。
Can I get a late check-out?
可以延迟退房吗？
We can extend until 2pm for free.
我们可以免费延到下午2点。
Is breakfast included?
包含早餐吗？
Breakfast is served from 6 to 10am.
早餐时间是6点到10点。
The restaurant is on the ground floor.
餐厅在一楼。
Do you have room service?
有客房服务吗？
Room service is available 24 hours.
24小时提供客房服务。
The WiFi password is on your key card.
WiFi密码在您的房卡上。
How do I connect to the internet?
怎么连接网络？
The air conditioning isn't working.
空调坏了。
Can someone fix the TV?
能找人修一下电视吗？
My room needs cleaning.
我的房间需要打扫。
Can I get extra towels?
可以多要几条毛巾吗？
Where is the ice machine?
制冰机在哪里？
The gym is on the 3rd floor.
健身房在3楼。
What time does the pool open?
游泳池几点开放？
Are there any good restaurants nearby?
附近有什么好餐厅吗？
Can you recommend a local attraction?
能推荐个本地景点吗？
I'd like to store my luggage.
我想寄存行李。
Can you call a taxi for me?
能帮我叫辆出租车吗？
The taxi will be here in 5 minutes.
出租车5分钟后到。
I lost my room key.
我丢了房卡。
We'll make you a new one.
我们会给您补办一张。
There's no hot water in my room.
我房间没有热水。
We'll send maintenance right away.
我们会马上派维修人员过去。
The toilet is clogged.
马桶堵了。
Someone will come to fix it.
会有人来修理。
I need an extra blanket.
我需要加条毯子。
Can I change rooms?
可以换房间吗？
What's the charge for an extra bed?
加床怎么收费？
I'd like to extend my stay.
我想延长住宿。
We're fully booked tomorrow.
我们明天已经订满了。
Can I pay with cash?
可以用现金支付吗？
We need a credit card for incidentals.
我们需要信用卡做押金。
Here's your receipt.
这是您的收据。
Would you like a wake-up call?
需要叫醒服务吗？
Please wake me at 7am.
请早上7点叫醒我。
The fire alarm is just a test.
火警警报只是测试。
Where is the emergency exit?
紧急出口在哪里？
Is there a doctor on call?
有值班医生吗？
I need some bandages.
我需要一些绷带。
The business center is open 24 hours.
商务中心24小时开放。
Can I print some documents?
可以打印文件吗？
How much for international calls?
国际电话怎么收费？
The minibar items are chargeable.
迷你吧物品需要额外收费。
Please don't disturb.
请勿打扰。
I need more shampoo.
我需要更多洗发水。
The safe isn't working.
保险箱坏了。
Can you help me open my suitcase?
能帮我开一下行李箱吗？
I left something in my room.
我有东西落在房间了。
We'll check with housekeeping.
我们会询问客房服务部。
Your items will be sent to you.
您的物品会寄给您。
The conference room is booked for you.
会议室已经为您预订好了。
The projector is already set up.
投影仪已经设置好了。
Can I get a discount for long stay?
长住有折扣吗？
We offer 10% off for weekly stays.
周租可以打9折。
Where can I do laundry?
哪里可以洗衣服？
The dry cleaning service takes 24 hours.
干洗服务需要24小时。
I need an adapter for my charger.
我需要一个充电器转换插头。
The gift shop sells adapters.
礼品店有卖转换插头。
Is parking free for guests?
住客停车免费吗？
Valet parking is available.
提供代客泊车服务。
Your car will be ready in 10 minutes.
您的车10分钟后会准备好。
The shuttle bus leaves every hour.
班车每小时一班。
The airport shuttle is complimentary.
机场班车是免费的。
Can I borrow an umbrella?
可以借把伞吗？
Please return it to the front desk.
请归还到前台。
The spa is open until 10pm.
水疗中心营业到晚上10点。
Massages need to be booked in advance.
按摩需要提前预约。
I'd like to make a complaint.
我要投诉。
We'll address your concerns immediately.
我们会立即处理您的问题。
Thank you for your patience.
感谢您的耐心等待。
We appreciate your feedback.
我们重视您的反馈。
Would you like to join our loyalty program?
要加入我们的会员计划吗？
Members get exclusive discounts.
会员享有专属折扣。
Please fill out this satisfaction survey.
请填写这份满意度调查表。
We hope you enjoyed your stay.
希望您住得愉快。
Come back and see us again.
欢迎再次光临。
Have a safe trip home.
祝您一路顺风。
