I'd like to open a bank account.
我想开一个银行账户。

What types of accounts do you offer?
你们提供哪些类型的账户？

I need a savings account.
我需要开一个储蓄账户。

What's the minimum deposit?
最低存款额是多少？

How much interest does this account earn?
这个账户的利息是多少？

I'd like to apply for a debit card.
我想申请一张借记卡。

Can I get a credit card?
我能申请信用卡吗？

What documents do I need to open an account?
开户需要什么文件？

I need to deposit some money.
我要存些钱。

Where is the deposit slip?
存款单在哪里？

I'd like to withdraw some cash.
我想取些现金。

What's the daily withdrawal limit?
每日取款限额是多少？

Can I check my account balance?
我能查询账户余额吗？

I forgot my PIN number.
我忘记密码了。

How can I reset my password?
如何重置密码？

I lost my bank card.
我的银行卡丢了。

I need to report a lost card.
我要挂失银行卡。

Can I get a new card?
能补办新卡吗？

How long will it take to get a replacement card?
补办新卡需要多久？

I'd like to transfer some money.
我想转账。

What's the transfer fee?
转账手续费是多少？

Can I make an international transfer?
可以国际转账吗？

How long will the transfer take?
转账需要多长时间？

I need to exchange currency.
我需要兑换货币。

What's today's exchange rate?
今天的汇率是多少？

Do you charge commission for currency exchange?
货币兑换收手续费吗？

I'd like to exchange dollars to RMB.
我想把美元换成人民币。

Can I get small bills?
可以给我小额钞票吗？

I need to pay my utility bills.
我要付水电费。

Where can I pay my phone bill?
在哪里可以交电话费？

Can I set up automatic payments?
可以设置自动付款吗？

I'd like to apply for a loan.
我想申请贷款。

What are your loan interest rates?
你们的贷款利率是多少？

What documents are required for a loan?
贷款需要什么文件？

How long is the repayment period?
还款期限是多久？

I need to extend my loan term.
我需要延长贷款期限。

Can I pay my loan early?
可以提前还款吗？

Are there any penalties for early repayment?
提前还款有违约金吗？

I'd like to check my loan status.
我想查询贷款状态。

I need to update my personal information.
我需要更新个人信息。

My address has changed.
我的地址变更了。

How do I change my phone number?
如何更改电话号码？

I want to close my account.
我想注销账户。

What's the procedure for closing an account?
注销账户需要什么手续？

Can I get a bank statement?
可以给我银行对账单吗？

I need a transaction history.
我需要交易记录。

How far back can I get records?
可以查询多久前的记录？

Can I get a printed statement?
可以打印对账单吗？

Is there a fee for bank statements?
打印对账单收费吗？

I'd like to apply for online banking.
我想申请网上银行。

How do I register for mobile banking?
如何注册手机银行？

What services are available online?
网上银行有哪些服务？

Is online banking secure?
网上银行安全吗？

I can't log in to my online account.
我无法登录网上银行。

My online banking is locked.
我的网上银行被锁了。

How do I unlock my account?
如何解锁账户？

I received a suspicious email from the bank.
我收到银行的可疑邮件。

Is this text message really from the bank?
这条短信真的是银行发的吗？

I need to verify a transaction.
我需要核实一笔交易。

There's an unauthorized transaction on my account.
我的账户有未经授权的交易。

I want to dispute a charge.
我要申诉一笔扣款。

How do I file a fraud claim?
如何提交欺诈索赔？

Can you freeze my account?
可以冻结我的账户吗？

When will my check clear?
我的支票什么时候能兑现？

Can I cash this check?
可以兑现这张支票吗？

What's the check clearing fee?
支票兑现手续费是多少？

The ATM ate my card.
ATM机吞了我的卡。

The machine isn't working.
机器坏了。

I got a counterfeit bill.
我收到了假币。

How do I identify fake money?
如何识别假币？

Can I get a safety deposit box?
可以租用保险箱吗？

What are the rental fees for deposit boxes?
保险箱租金是多少？

What size boxes are available?
有哪些尺寸的保险箱？

Can I access my box anytime?
可以随时使用保险箱吗？

I lost my deposit box key.
我丢了保险箱钥匙。

I'd like to invest in some financial products.
我想投资一些金融产品。

What investment options do you have?
你们有哪些投资选择？

I'm interested in wealth management products.
我对理财产品感兴趣。

What's the risk level of this product?
这个产品的风险等级是多少？

What's the expected return?
预期收益是多少？

Can I withdraw my investment early?
可以提前赎回投资吗？

Are there any penalties for early withdrawal?
提前赎回有违约金吗？

I need financial advice.
我需要理财建议。

Can I speak with a financial advisor?
可以和理财顾问谈谈吗？

I want to set up a college fund.
我想设立教育基金。

Do you offer retirement accounts?
你们提供退休账户吗？

What's the difference between these two accounts?
这两个账户有什么区别？

I need to make a tax payment.
我需要缴税。

Where can I pay my taxes?
在哪里可以缴税？

Can I get a receipt for this transaction?
可以给我这笔交易的收据吗？

I need an official bank stamp.
我需要银行公章。

Can you notarize this document?
可以公证这份文件吗？

What are your business hours?
你们的营业时间是？

When does the bank open tomorrow?
银行明天几点开门？

Are you open on weekends?
周末营业吗？

Is there a 24-hour ATM nearby?
附近有24小时ATM机吗？

Where's the nearest branch?
最近的分行在哪里？

Can I do this by phone?
可以通过电话办理吗？

Is there an English-speaking staff member?
有会说英语的工作人员吗？

I don't understand, can you explain again?
我不明白，能再解释一下吗？

Could you speak more slowly?
能说慢一点吗？

Can I get this in writing?
可以给我书面说明吗？

Thank you for your help.
谢谢你的帮助。